Providing Exceptional Customer Experiences
with Tom Shea
Recent research has confirmed that successful agencies and companies are differentiating themselves in a crowded marketplace, not by price or product/service features, but by providing their customers with consistent exceptional experiences.
In this 1.5 hour workshop we will reemphasize some ideas that may not be new to you, but have become critical in this era of heightened competition. We will also present some new ideas that you may wish to incorporate into your customer-focus skill set to help your agency grow and thrive in the current business environment.
What you’ll learn:
How to move your team, department or agency from good to great
How to consistently improve key differentiators to provide exceptional experiences for customers
The six attitudes every successful customer experience provider possesses
The importance of creating an emotional connection with customers – from those who do it well
How to demonstrate to your customers that you are “easy to work with”
How to maintain positivity in any negative situation
Key skills needed to provide consistent exceptional experiences
How being accountable deepens the relationship we have with our customers
Session 2: Jun 8th, 2021
Tue from 10:00 - 11:30 amRegistration unavailable
For more info, call us at (215) 765-9040