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Philadelphia Corporation for Aging Training Catalog

Providing Exceptional Customer Experiences

with Tom Shea


Recent research has confirmed that successful agencies and companies are differentiating themselves in a crowded marketplace, not by price or product/service features, but by providing their customers with consistent exceptional experiences.

In this 1.5 hour workshop we will reemphasize some ideas that may not be new to you, but have become critical in this era of heightened competition. We will also present some new ideas that you may wish to incorporate into your customer-focus skill set to help your agency grow and thrive in the current business environment.

What you’ll learn:

How to move your team, department or agency from good to great

How to consistently improve key differentiators to provide exceptional experiences for customers

The six attitudes every successful customer experience provider possesses

The importance of creating an emotional connection with customers – from those who do it well

How to demonstrate to your customers that you are “easy to work with”

How to maintain positivity in any negative situation

Key skills needed to provide consistent exceptional experiences

How being accountable deepens the relationship we have with our customers




  • Session 2: Jun 8th, 2021
    Tue from 10:00 - 11:30 am
    Registration unavailable

Online Class

For more info, call us at (215) 765-9040

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